Great care has been taken to provide a quality product to customers. In the unlikely event that something is not right, please refer to the information provided below, have your invoice that shipped with the product ready, and click the appropriate link to request appropriate service.
Warranty Link Non-warranty Service Link
PRODUCT LIMITED WARRANTY
Railfan Models LLC (Railfan) warrants to the original purchaser that the product purchased (the “Product”) will be free from defects in materials and workmanship for a period of 1 year from the date of Product delivery.
This warranty is not transferable from the original purchaser and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, improper use, installation, operation, maintenance, or damage due to lack of or improper lubrication, (iii) modification of, or to, any part of the Product, (iv) attempted service by anyone other than Railfan, including self-repair attempts that have damaged the Product, (v) excessive voltage applied to any electronic circuitry, or soldering of any electronic components.
OTHER THAN THE EXPRESS WARRANTY ABOVE, RAILFAN MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASERS INTENDED USE.
Railfan’s sole obligation and purchaser’s sole and exclusive remedy shall be that Railfan will, at its option, either (i) service, (ii) replace, or (iii) refund the purchase price of any Product determined by Railfan to be defective. Railfan reserves the right to inspect any and all Product(s) involved in a warranty claim. Service or replacement decisions are at the sole discretion of Railfan.
Railfan shall not be liable for special, indirect, incidental or consequential damages, loss of profits or production or commercial loss in any way, regardless of whether such claim is based in contract, warranty, tort, negligence, strict liability or any other theory of liability, even if Railfan has been advised of the possibility of such damages.
Further, in no event shall the liability of Railfan exceed the individual price of the Product on which liability is asserted. As Railfan has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability. These terms are governed by Oklahoma law (without regard to conflict of law principals). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Railfan reserves the right to change or modify this warranty at any time without notice.
If Warranty claim for this Product needs to be made, please have the invoice originally sent with the Product available, go to www.railfanmodels.com and follow the instructions on the Warranty page. Packaging and shipping information will be provided at the time the Warranty request is made through the website.
For Warranty consideration, you must have your original invoice which was sent with the Product. Provided warranty conditions have been met, your Product will be either refunded, serviced, or replaced free of charge. Refund, service, or replacement decisions are at the sole discretion of Railfan.
Non-Warranty Repair or Service: Should your repair or service not be covered by warranty, go to www.railfanmodels.com and the Warranty page. Non-Warranty repair or service can be requested through the Non-Warranty link. Instructions on returning the Product will be provided upon your acceptance of the quoted repair or service price. By following the directions and returning the Product to Railfan, you agree to all terms provided on the quote, and agree to pay the quoted price for the repair or service requested. The quoted price will include return freight.